-Orders over $100 are shipped via UPS Ground for free (within the US).
-Please allow 2-3 business days for items to ship unless expedited shipping options are chosen. Costs vary depending on the weight and item amount of your order, and what type of delivery service you choose (i.e. Flat Rate, Ground, 2nd Day Air, etc.).
-International Packages are shipped using USPS Priority Mail or UPS International shipping types. The recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will be abandoned and will not be refunded.
-All orders require a signature upon receipt. We are unable to redirect orders once items have been dispatched. For next day shipping, please ensure you place your order before 12pm EST Monday to Friday for delivery on the next business day.
-You will be able to track your order by the info we issue you when your merchandise is shipped out. Estimated delivery times are to be used as a guide only and commence from the date of dispatch; we are not responsible for any delays caused by destination customs clearance processes.
-We are not held responsible for damaged/lost packages or errors in the fault of these carriers. In these situations, we are more than happy to address the issue with the shipping carrier to help you obtain your package or compensation. Shipping for P.O. boxes not available.
Returned items must be postmarked within 30 days of receipt in order to receive a refund. Items returned after 30 days will receive online credit. We only accept return items that have been purchased from Sol-Angeles.com.
Sale items are only eligible for exchange or credit.
We can only offer exchanges based on stock availability, so we suggest returning your item for an online credit. If you have received an item as a gift and you would like to exchange it, you may return it for an online credit and make another purchase at your own discretion. Exchange of gift items also may only be returned for credit within 30 days of receipt.
Your credit card will be refunded upon us receiving your returned item(s). It may take up to 3-4 business days for the refund to reflect on your billing statement. For returns and exchanges, we will deduct original shipping charges from refunds/credits issued.
Failure to do the above will result in either a refusal or delayed credit / reimbursement.