We appreciate your patience during this time. Our fulfillment team is working hard to get your items safely out the door—you can expect your order to ship in 2-6 days. (safety first!)
- Orders over $100 are shipped via UPS Ground for free (within the US).
- Please allow 2-6 business days for items to ship unless expedited shipping options are chosen.
- Please allow up to 6 business days for items to ship during Sales
- For all Priority / Expedited / Next Day shipping, orders must be placed before 12 PM EST Monday to Friday to ensure the order is shipped out the same day.
- All expedited orders and/or orders exceeding $200 require a signature upon receipt.
- We are unable to redirect orders once items have been dispatched. We are not responsible for incorrect addresses entered by the customer once delivered.
- You will be able to track your order by the info we issue you when your merchandise is shipped out. Estimated delivery times are to be used as a guide only and commence from the date of dispatch; we are not responsible for any delays caused by destination customs clearance processes.
- We are not held responsible for damaged/lost packages or errors in the fault of these carriers. In these situations, we are more than happy to address the issue with the shipping carrier to help you obtain your package or compensation.
- Shipping to P.O. boxes not available.
- International Packages are shipped using DHL EXPRESS.
- The recipient is responsible for all customs fees, taxes, and brokerage charges.
- Refused packages will be abandoned and will not be refunded.
OUR RETURN POLICY
- Returns are a flat rate of $7
- We only accept return items that have been purchased from Sol-Angeles.com.
- Clothing must be unwashed, unworn, and have all original tags attached and intact to be eligible for returns.
- Products marked Final Sale are ineligible for returns.
- Returned items must be postmarked within 30 days of receipt in order to receive a refund.
- In the case of defective or damaged merchandise, items are eligible for a full refund, including cost of return shipping.
- International orders are ineligible for returns.
- Your credit card will be refunded upon us receiving your returned item(s). It may take up to 10 business days for the refund to reflect on your billing statement.
- For all returns, we will deduct original shipping charges from refunds/credits issued.
- Failure to do the above will result in either a refusal or delayed credit / reimbursement.